Terms & Conditions

Deltin Casinos

  • Entry to the casino will only be permitted with a prior confirmed booking made either through the Deltin website or the Deltin Call Centre.
  • The permissible age for entry on the casino floor is 21 years. Any guest below the age of 21 years will not be allowed entry.
  • The Arogya Setu app is mandatory to enter the casino premises. Wearing a face mask is mandatory without which entry will not be granted.
  • Before entry is granted, a temperature check will be mandatory. If your temperature is above 98.6 degrees Fahrenheit entry to the casino will not be permitted and we recommend that you kindly consult a doctor.
  • A valid government photo ID should be carried for verification before getting onboard. Passport is a must for all international guests coming to Deltin Royale and they will have to furnish the same upon request.
  • Dress Code is Formal or Smart casuals. Shorts, sleeveless T-shirts, flip-flops and chappals are not permitted.
  • For any online/call center bookings done post 12.00 AM for a particular day, the entry into the Casino will only be permitted post 09.30AM for that day.
  • Right to admission is reserved with the management.
  • The availability of feeder boats is subject to weather & sea conditions. Management reserves the right to delay feeder boat service without prior notice in the best interest of the guest’s safety & comfort.
  • Photography and Videography are not allowed on any floors on the Vessel.
  • Smoking is permitted in designated areas only.
  • If any guest is found with Covid – 19 symptoms or found breaking Deltin Covid-19 protocols on any “Deltin Casinos”, management reserves the right to request the guest to leave the premises.
  • Sky Bar is closed during monsoons and rough weather. Entry to the same is restricted during the said period.
  • People in an inebriated state will not be allowed entry onboard or into any “Deltin Casinos”.
  • Management reserves the right to stop serving alcoholic beverages to guests they believe are in an inebriated state. People found in an inebriated state on board or at any “Deltin Casinos” will be asked to leave the premises, the discretion of which lies with the Management. The concerned guest will also be liable to pay a minimum of ₹1000 for damage and cleaning charges to Deltin Casinos.
  • Management also reserves the right to remove individuals from “Deltin Casinos” in case of unruly or disruptive behavior.
  • Management reserves the right to close any open deck or any other area due to unfavorable weather conditions or private bookings.
  • No refund will be processed in case of unavailability of any open deck due to private function, weather conditions or any untoward situation.
  • Debit and Credit cards used for transaction at the casinos should have the name of the cardholder and should be supported by an original government issued identity proof.
  • Cards belonging to joint account holders and companies will not be accepted.
  • International cards are not accepted.
  • The above terms and conditions are subject to change as per Management’s decision.

Liability Clause

Set forth below are the terms and conditions by Delta Corp Ltd (the "Company") of the guest ticket contract (the "Ticket") governing the carriage of guests, baggage and articles thereof undertaken by the Company , Acceptance or use of the Ticket shall constitute the agreement of the guest to these terms and conditions. The term "Guest" shall include but is not limited to any person purchasing the ticket on the date and Vessel indicated on the relevant document, accepting or using this Ticket, on behalf of themselves or others in their care

  • The liability of the Company in the event of death or bodily injury suffered by a Guest shall be governed solely by the Insurance Policies as taken by the Company and shall never exceed the limitation of liability to which the Company is entitled under the Insurance policy.. No undertaking, guarantee or warranty is given or shall be implied as to seaworthiness, fitness, or condition of the Vessel or any food, drink, medicine, or provisions supplied on board the Vessel. In no event shall the Company be liable for any incident arising outside the Guest areas of the Vessel or the Vessel itself, including, but not limited to those occurring ashore on tenders not owned by the Vessel, on or resulting from equipment not a part of the Vessel, or upon docks or piers.
  • The Guest hereby releases the Company from any and all liability for any loss of life, injury or damages which is proximately caused by pregnancy, a pre- existing sickness, disease, infirmity disability or illness, whether mental, physical or otherwise of the Guest.
  • The Company shall be entitled at any time to cancel or to cease operations by reason of an event of force majeure, which shall include (without limitation) war or threat of war, terrorist activity or the threat of the same, riots, civil commotion, disaster, dry docking, act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical emergency at sea, lawful deviation at sea in response to a distress call or other emergency, and any other event outside its reasonable control.
  • The Company shall be entitled at any time, without giving any reasons, to refuse entry, passage, to any Guest, whom it considers unfit to travel or a nuisance or likely to cause mischief by reasons of over consumption of alcohol or drugs or likely to inconvenience, endanger or impair the health, safety or reasonable comfort of any person on board or likely to endanger or impair safety of the Vessel.
  • If at any stage it is found that the Vessel is overloaded, the Company will reserves the right to decide which Guests shall be offloaded and such decision of the Company shall be binding and final.
  • The ticket for Entry issued by the Company shall be subject to the existing rules of cancellation made by the Company.
  • The Management reserves the right to disembark any guest at its sole discretion .
  • The guest covenants, represents and warrants that he is fit to proceed, not in any way a nuisance and that his conduct will not in any way cause any mischief or inconvenience, endanger or impair the health, safety or reasonable comfort of any person or persons whether on board or not, or endanger or impair the safety of the vessel.
  • The Guest shall be liable to and shall reimburse the Company for all damages to the Vessel caused directly or indirectly, in whole or in part, by any act or omission of the Guest, whether willful or negligent. The Guest shall further indemnify the Company against all liability whatsoever arising from any personal injury, death or damage or loss whatsoever caused directly or indirectly, in whole or in part to the said Company, by any willful or negligent act or omission on the part of the Guest.
  • The Guest is subject to mandatory security check and agrees and hereby consents to search and security check being made of the Guest's person and Property whether physically, by way of screening, scanning or otherwise and to the sequestration of any Property, which may, in the opinion of the Company and/or any officer on board the Vessel, likely in any way to inconvenience, endanger or impair the health, safety or reasonable comfort of any person or persons whether on board or not, or endanger or impair the safety of the Vessel.
  • Guests are expected at all times to conduct themselves in a proper manner and with due regard to the health, safety, comfort, enjoyment and general well-being of all persons both on board the Vessel and involved in the provision of any service or facility forming part of the Cruise.
  • The Guest must not carry as baggage, or bring on board the Vessel, compressed gases, corrosives, explosives, munitions, fireworks, inflammable article or substance of any kind, weapons, scissors, sharp instruments, radioactive materials, oxidizing materials, poisonous substances, magnetized materials and any other dangerous articles/ or chattel as may be deemed by the Company ("Prohibited Articles"). The Guest shall be liable for all penalties imposed by statute and for all damages and losses sustained whether by the Company, the Vessel, or any person or Property or otherwise by reason or in consequence of any Prohibited Articles/chattel being brought or carried on board the Vessel.
  • The Guests are instructed not to accept any packets/packages from unknown Guests/persons and are further instructed not to abandon baggage/articles in the premises of the Vessel. Unattended baggage/articles may be removed by the personnel as an object of suspicion and shall be confiscated. Any claim for the said baggages/articles will not be entertained.
  • Any claim for the loss of life or injury or loss of or damage to property of the Guests shall be notified to the Company in writing ("Notice of Claim") within thirty (30) days from the date when the loss of life or injury occurred or as soon as the loss or damage to the property of the Passenger is discovered. The Notice of Claim shall be served on the Company at Fisheries Building, Ground Floor, D. B. Bandodkar Marg, Panaji, Goa 403001.
  • Disputes if any, hall be subject to jurisdiction of courts in Panaji, in the State of Goa only.
  • This Ticket shall be governed by and construed in accordance with the laws of India.

Online Payments

These terms and conditions apply to the User who uses the Online Services provided for any payment made to Delta Corp Ltd, Highstreet Cruises and Entertainment Pvt Ltd & Delta Pleasure Cruise Co. Pvt Ltd. Kindly read these terms and conditions carefully. By authorizing a payment to Delta Corp Ltd, Highstreet Cruises and Entertainment Pvt Ltd & Delta Pleasure Cruise Co. Pvt Ltd through the Pay U Payments India Pvt Ltd ("the service"), it would be treated as a deemed acceptance of these terms and conditions. Delta Corp Ltd, Highstreet Cruises and Entertainment Pvt Ltd & Delta Pleasure Cruise Co. Pvt Ltd reserves all the rights to amend these terms and conditions at any time without giving prior notice. It is the responsibility of the User to have read and understood the terms and conditions before using the Service.

Payment Terms
  • Payments using the Service may be made by using Card credit, Debit cards, Net Banking, payment wallets and UPI.
  • The Company is not directly involved in the online payment but through a third-party service provider i.e. Pay U India Payments Pvt Ltd.
  • Upon completing a transaction using the Service, the Guest will be presented with a confirmation screen verifying the transaction details which the Guest may wish to process. It is the sole responsibility of the Guest to verify that all transaction information and other details are correct.
  • The Company has no liability for transactions which are incorrect as a result of inaccurate data entry in the course of the use of the Service or for loss of data or information caused by factors beyond the control of the Company.
  • The Guest will receive a confirmation email once the payment has been received by the third-party service provider which will have Transaction ID and Pay U ID.
  • Every Payment Made will be Verified by Delta Corp Ltd, Highstreet Cruises and Entertainment Pvt Ltd & Delta Pleasure Cruise Co. Pvt Ltd Using Transaction ID received by customer while executing the payment and separate Transaction receipt will be Generated with Transaction ID confirming the receipt of Payment.
  • Every Transaction receipt Generated will be Signed by the customer acknowledging the validity of the transaction and receipt of service against the transaction.
  • The Company does not accept any responsibility for refusal or reversal of payments, which shall be a matter between Customer and credit card or Debit issuer Bank.
  • Cancellation or Refund Will be solely executed as per cancellation and Refund Term mentioned below.
Cancellation Terms
  • If the order is cancelled within a day's time or due to any dispute, refund of your payments will be done by executing Refund receipt at the counter.
  • Refund Receipt will be generated against the transaction and the same will be signed by the customer acknowledging the cancellation of the transaction.
  • No Cancellation claim will be considered valid if Customer does not possess the valid Refund Receipt.
  • Refunds will be processed through the same mode within 10 working days.
Refund Terms
  • For every refund Executed will have a separate Refund receipt Generated acknowledging the refund from Delta Corp Ltd, Highstreet Cruises and entertainment Pvt Ltd & Delta Pleasure Cruise Co. Pvt Ltd.
  • Once the Company receives the original refund receipt, it will scrutinize and evaluate the transaction. Only after approval refund will be initiated on Pay U Portal and refund will be processed as per the time frame mentioned below.
  • The Guest will receive the credit within a certain amount of days, depending on your card issuer's policies. Refunds will be issued to the same payment method which were used at the time of purchase as given below.
Payment Method Refund Method Refund Time-Frame
Credit Card/Debit Card Credit Card/Debit Card 15 business days
Net Banking Net Banking (Credited to Bank Account) 15 business days

If the standard time-frame as mentioned above has passed and the Guest has still not received the refund, please contact your bank for more information. If you have any questions about our Returns and Refunds Policy, please contact us by email: info@deltin.com or call us on +91 98196 98196

Deltin Select Loyalty Program

  • Deltin SELECT membership has no cash value, is non-transferable, and cannot be exchanged for cash or combined with any other offer, promotion, or discount.
  • Delta Corp. Ltd. reserves the right to change the membership terms and conditions at any time.
  • The program reserves the right to cancel or suspend membership at any time.
  • The benefits for membership are subject to fulfilling select gaming criteria.
  • The complimentary entry to Deltin Royale is valid for six months. The management reserves the right to member entry.
  • One night complimentary stay at Deltin Suites and one-way airport transfer is valid for six months and is subject to availability.
  • In case of a dispute, the decision of Delta Corp. Ltd. shall be final.

Refund & Cancellation Policy

  • All bookings made through the Call Centre and Website are non - refundable.
  • No change of booking date or cancellation is allowed within 24 hours of the visit date.
  • One date change is allowed for a future date with applicable difference amount payable depending on weekday & weekend pricing and can only be done 24 hours before the booking date.
  • If the booking is done for a weekend, but the reschedule date is a weekday refund will not be processed for the difference amount.
  • Medical emergencies will be considered for full refund and the same has to be justified with relevant documents.
  • For entry booked online or through the call center, no cancellations/refunds are allowed on blackout dates and special rates.
  • No Cancellations/Refund or transfer of ticket will be processed in case of a no show.
  • Refunds shall be processed in the same form of payment used to purchase the original ticket/package. Once an online refund request is generated, the same will be approximately processed within 10 working days.
  • No refund can be processed if a guest utilizes their One-time play coupons or Match play coupons offered to them as part of their package.

Non-Negotiable Playing Coupons

  • Non-Negotiable coupons can be played on all games except for Electronic Roulette Machine & Slots.
  • Non-Negotiable coupons can be played till the guest loses the wager (reusable).
  • Non-Negotiable coupons are non-cashable.
  • Non-Negotiable coupons will be in denominations of 500 and cannot be broken down into lower denominations.
  • Please check with gaming staff with regards to the limitations of usage before placing your bet.

Disclaimer

This website "www.deltin.com" (the "Website") is operated by “Delta Corp Ltd” (the “Company”), and is offered to persons who wish to view its contents ("Visitors") according to the following terms, conditions and disclaimers. Nothing in this Website constitutes the creation of any contractual right or obligation between the Company and a Visitor.

The Company takes no responsibility for the consequences of the actions of Visitors who may be under 21 years of age, pursuant to the information displayed on this Website. Although all reasonable care has been taken in providing the information on this Website, and such information is believed to be accurate at the time of writing, the Company, and / or its associate entities shall not be responsible or liable as to the accuracy, completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this Website. The Visitor of this Website has fully understood the contents of the Website, and is aware of the implications of the information contained in the Website. The function of this Website is to provide information regarding “Deltin Casinos & Hotels” (“Casinos &Hotels”). The information and descriptions on this Website are not intended to solicit or encourage any activity that is illegal, prohibited, unlawful, banned, criminal in nature, and the Company is not responsible for, and is in no way intending to encourage, promote, persuade or support any such activity of any Visitor of this Website.No warranty is given that the Website will operate error-free or that this Website and its server are free of computer viruses or other harmful mechanisms. If your use of the Website results in damage to, or the need for servicing or replacing computer hardware, equipment or data or computer systemsetc the Company and / or its associate entities are not responsible for such costs and will not reimburse or replace the same and the Visitor acknowledges that the use of the Website is at his / her own risk.

All logos, brands, copyrights, trademarks, database rights, confidential information, personal data and all other intellectual property appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the Company and / or its associate entities. The Visitor is directed not to reproduce, display, distribute, or otherwise use any information on this Website in any form for any purpose without the Company’s written permission. The use of such information on this Website in any manner whatsoever, except as provided in these terms and conditions or in the site content or without the express permission or license from the Company is strictly prohibited. The Company reserves the right to take action against the person who may infringe the intellectual property of the Company.

The Company and / or its associate entities have no liability, obligation or responsibility for the content(s) of any linked sites that can be reached from this Website, that are not under the control of or maintained by the Company and / or its associate entities. Such links in no way indicate or can be construed as endorsing, supporting, publishing, permitting, or authorizing those site(s)/link(s) by the Company and / or its associate entities.

The Company is not responsible if any of the facilities mentioned on the Website are not available for any reason. The timing and facilities of the casinos &hotels as displayed on the Website is subject to change without notice.

This disclaimer is subject to amendment without notice. It is recommended that the Visitor read the terms and conditions of this disclaimer from time to time to be fully aware of the policy of the Company.