VIP Services Associate

Company:

Deltin Royale

Department:

VIP Services

Location :

Goa

Posted on:

05-12-2017

Job Description

• Promotes and supports Brand Voice and Brand initiatives such as Clubs and Associate Programs.
• Actively builds awareness of the Brand to guests.
• Provides and ensures high-quality guest relations.
• Maintains the desired levels of quality assurance ratings, including guest comment cards, inspection scores.
• Co-ordinates and cooperates with other departments as needed to ensure successful completion and smooth flow of activities.
• Ensures compliance in alignment with company's laid down policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Overseeing VIP guests, arrivals and departures.
• Detailed information regarding arrivals and room requirements.
• Check on VIP reservations, complete their pre-registration formalities.
• Maintain up-to date information on room rates, current promotions, offers and packages

• Collect Guest feedback during guest departure along with his likes and dislikes.

• Co-ordinates and cooperates with other departments as needed to ensure successful completion and smooth flow of activities.
• Ensures compliance in alignment with company's laid down policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.